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Nebraska DMV introduces virtual assistant to assist online users

By Scott Koperski , Digital News Content Producer, Nebraska Public Media

Jan. 16, 2026, noon ·

Nebraska DMV Sign.jpg
A sign pointing drivers to a Nebraska DMV building. (Nebraska Public Media file photo)

The Nebraska Department of Motor Vehicles is launching an online virtual assistant aiming to help motorists navigate its website.

Announced Friday, “Ask the DMV” will help users find information, navigate DMV services and receive answers to common questions.

A press release said the service, which is now available, uses artificial intelligence to guide users through the DMV website in hopes of streamlining the process and making the site easier to navigate.

Ask the DMV
A screenshot of "Ask the DMV," the Nebraska Department of Motor Vehicles' new online assistant. (Courtesy Nebraska DMV)

“Our goal is to make interacting with the DMV as simple and accessible as possible for every Nebraskan,” Rhonda Lahm, Director of the Nebraska Department of Motor Vehicles, said in the release. “By launching Ask the DMV, we’re providing residents with an easy-to-use tool that helps them find the information they need quicker, easier, and when it is convenient for them.”

The multilingual, service does not share, store, or transmit personal data to outside sources, the release added.