How artificial intelligence software is reducing nursing turnover at Nebraska Medicine

April 12, 2024, 7 p.m. ·

(Photo Courtesy University of Nebraska Medical Center)

At a health management networking event, Nebraska Medicine’s chief nursing officer Kelly Vaughn heard about an artificial intelligence software that was supposed to help ease some administrative burdens.

After the conference, she and her team created goals for nurse retention.

“We noticed some of the major retention concerns that we had as an organization were in areas where our leaders had very large spans of control or a lot of people that directly reported to them,” Vaughn said.

While exploring software systems to help leaders prioritize their workload and find ways to increase team connections, Vaughn remembered the AI software from the networking event.

The system, called Laudio, checked all the boxes for organizational goals, Vaughn said.

Laudio is built specifically for healthcare, with a focus on frontline leaders who are facing heavy administrative burden and complex workflows, according to Laudio Chief Operating Officer CJ Floros.

Floros said heavy workloads stand in the way of leaders having time for meaningful engagement with their team.

Laudio creates a hub of employee data and suggests best practices for leaders in the medical field. It also leverages AI to identify health care professionals who may be at risk of burnout.

Vaughn said the software will highlight team members who have worked a lot of extra shifts or who have spent many recent shifts training new employees.

“For some people, that’s very energizing, and so you really want to thank them for doing that work,” Vaughn said. “Maybe for other people, it may be de-energizing if they do it too often, and maybe they want a break from that.”

In the first year using the software, Nebraska Medicine has seen a 47% reduction in first-year nursing turnover compared to last year.

Vaughn said that decrease is largely due to managers having a more straightforward way to connect with employees who might need to be checked on and to set reminders for follow-ups.

Vaughn said the software is also a way to support leaders by giving them more tools to be successful in their work.

Right now, more than 5,000 Nebraska Medicine employees use the software, but Vaughn said that number will continue to grow.